Tuan Le, General Manager for Southeast Asia, Orange Business Services, explains why companies should treat their younger workforce as partners.The “employee as customer” approachHow can we manage this change?The term “Millennials” is no longer an unfamiliar phrase in today’s workplace. According to Aon Hewitt, millennials and beyond will represent up to 75% of the global workforce by 2025. It is therefore important for organisations to start recognising this new age workforce, and future-proof their talent engagement efforts.The workplace of today is undergoing a massive transformation. The proliferation and adoption of digital technologies, as well as the generational shift from Baby Boomers to millennials in the workforce, have significantly changed our workplace environment. While non-millennials place more importance on transactional needs such as control over work and pay satisfaction, social needs are more dominant to millennials.For example, the digitally-savvy millennials are likely to be more comfortable with technology, preferring to communicate through messaging applications such as WhatsApp or Telegram, rather than conversing through emails. Team cohesion and flexibility are key appealing factors to this new age workforce.
About Christian Hoffeldt
Talent Scout, Human Resource Management, Talent Management , Learning & Development, Organizational Development, Change Management, Psychology, Neuropsychology