“It was a Friday afternoon, cell phone rings, and the caller ID says ‘unknown,’” recalled Dava Newman, MIT Apollo Professor of Aeronautics and Astronautics. When she took the call, the voice on the other end said, “This is the White House.” A staffer was calling to notify Newman that she was being nominated for the […]Continue reading

0

Treating airline passengers well pays off.That’s the conclusion, which may sound painfully obvious, reached in a study released this week by Watermark Consulting, a Connecticut firm that works with companies to improve customer experiences.FROM OUR PARTNERS:Tesla’s first sleek Model 3s are on the roadHowever, the study noted, some U.S. airlines do well in the short […]Continue reading

0