Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer

By Admin 01/03/2024

AWS Machine Learning Blog The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Self-service bots integrated with your […]Continue reading

‘Hostile environment’ caused immense distress in black Caribbeans, study finds

By Admin 14/02/2024

Coronavirus | The Guardian Researchers say policy created more psychological duress to ethnic group than Covid lockdown effects on UK populationThe UK’s hostile environment policies had a worse effect on the mental health of black Caribbean people than the coronavirus lockdown had on the wider population, researchers have found.The study, by academics at University College […]Continue reading

TransLink CEO warns projects, expansions could be in jeopardy without funding fix

By Admin 25/02/2022

TransLink’s CEO says that decreased ridership due to the COVID-19 pandemic had created ‘structural impacts’ on transit use, and its corresponding revenues. Go to Source February 25, 2022 – 12:02 am /Simon Little Twitter: @hoffeldtcom

U.S. sees strong job gains in January despite Omicron surge

By Admin 04/02/2022

The U.S. economy created far more jobs than expected in January despite the disruption to consumer-facing businesses from a surge in Omicron COVID-19 cases. Go to Source February 4, 2022 – 6:04 pm / Twitter: @hoffeldtcom

Activists with ADHD push for a world more friendly to those with the disorder

By Admin 27/08/2021

PsycPORT™: Psychology Newswire Social media has created communities aimed at ending the shame that so often makes having ADHD so much harder. Go to Source August 27, 2021 – 9:02 pm / Twitter: @hoffeldtcom