15Five Every workforce is multigenerational. But your employment engagement strategy probably isn’t built with that in mind. You’re probably thinking of people by their job titles and skills — not their generational cohort. That’s not a bad thing, necessarily, but it can lead to one of two problems. Your engagement strategy might be outdated, only engaging […]Continue reading
MIT News – Artificial intelligence Your daily to-do list is likely pretty straightforward: wash the dishes, buy groceries, and other minutiae. It’s unlikely you wrote out “pick up the first dirty dish,” or “wash that plate with a sponge,” because each of these miniature steps within the chore feels intuitive. While we can routinely complete […]Continue reading
MIT News – Artificial intelligence Imagine you are scrolling through the photos on your phone and you come across an image that at first you can’t recognize. It looks like maybe something fuzzy on the couch; could it be a pillow or a coat? After a couple of seconds it clicks — of course! That […]Continue reading
15Five Enabling your managers with the tools and processes they need to be successful is one of the most effective ways to drive employee engagement, performance, and retention. And when you can also turn those managers into strategic HR champions, that’s when you’ll see true transformation in the organization. After 30 years working in the […]Continue reading
AWS Machine Learning Blog Your contact center serves as the vital link between your business and your customers. Every call to your contact center is an opportunity to learn more about your customers’ needs and how well you are meeting those needs. Most contact centers require their agents to summarize their conversation after every call. […]Continue reading
