GREGORY MILLER My first official day as CEO of Popeyes Louisiana Kitchen was November 1, 2007, but the company was holding a big franchisee meeting in Orlando a few days earlier. I wasn’t technically an employee yet, but I decided to attend and make a presentation. My hope was to inspire the entrepreneurs who own and operate Popeyes restaurants about the bright future of the brand. In retrospect, I was naive and overly optimistic. The company had gone through four CEOs in seven years, and sales had been c

Source: The CEO of Popeyes on Treating Franchisees as the Most Important Customers