Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

By Admin 21/12/2023

AWS Machine Learning Blog Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022, being customer-first can make a sizable impact on an organization’s balance sheet, as organizations embracing this methodology are surpassing their peers in revenue growth. Despite contact centers being […]Continue reading

Scottish fashion designer Patrick Grant says father died due to PPE shortages

By Admin 22/10/2023

Coronavirus | The Guardian Great British Sewing Bee judge criticises government’s ‘shambolic’ attempt to get protective gear into hospitals when Covid hit The Scottish fashion designer Patrick Grant has said his father died “very unnecessarily” due to personal protective equipment (PPE) shortages during the Covid pandemic.Grant’s father, James, had been a manager of the Scottish […]Continue reading

Netflix flips the streaming script again with a return to growth mode

By Admin 19/10/2023

US Top News and Analysis After last year’s Great Netflix Correction, Netflix is back in growth mode, adding nearly 9 million subscribers in the second quarter. Go to Source 19/10/2023 – 00:03 / Twitter: @hoffeldtcom

Great Eastern to buy Malaysia insurance business from AMMB, MetLife for $352m

By Admin 02/10/2023

The Straits Times Business News October 02, 2023 8:52 PMUnder the deal, Great Eastern, a unit of OCBC Bank, will buy AmMetLife Insurance and AmMetLife Takaful. Go to Source 02/10/2023 – 18:04 / Twitter: @hoffeldtcom

Guardian Europe: What do migration, climate, Covid, Ukraine and rightwing populism have in common?

By Admin 28/09/2023

Coronavirus | The Guardian They are issues of great interest to Europeans, but cannot be fully understood through a single national lens. The climate crisis, geopolitics, people trafficking, economic insecurity – the biggest challenges are not limited by national borders. Which is why, this September, the Guardian is launching Guardian Europe – a dedicated English-language […]Continue reading

Second generation AI set to transform HR practices

By Admin 21/07/2023

HR Daily Well-trained AI is a far better predictor of a “great hire” than all the tests and interviews developed by humans, yet HR practitioners remain hesitant to fully incorporate it in their organisations, according to new research from the Josh Bersin Company. Based on insights from senior AI-aware executives, engineers, product leaders, and global […]Continue reading

Why Setting Strong Objectives for Managers is a Top Priority This Year

By Admin 09/05/2023

15Five You’d be hard-pressed to find an HR thought leader who doesn’t believe having great mid-level managers is one of the biggest—if not the biggest—indicators of a high-performing team. If training and developing your organization’s managers isn’t one of your top priorities this year, it probably should be. Consider these stats: 60% of HR leaders […]Continue reading

Creating Employee Engagement: Concrete Examples in Action

By Admin 03/03/2023

15Five ‘Boost employee engagement’ sounds like a great goal. We know that employees that are engaged at work are more productive, more innovative, and likely to stay with their employer for longer. But what does employee engagement look like in practice? Beyond fun team-building activities, what practical ways can organizations help employees feel motivated, inspired, […]Continue reading

Danish economists say abolition of Great Prayer Day is ‘not necessary’

By Admin 26/01/2023

The Local Leading economists in Denmark say that scrapping the Great Prayer Day holiday is not a necessary measure and that the potential economic benefits for the state are dubious. Go to Source January 26, 2023 – 6:07 pm / Twitter: @hoffeldtcom

5 Ways to Reduce Regrettable Turnover and Keep Valued Employees

By Admin 19/01/2023

15Five Each time your organization loses a great employee, it hurts. Though some regrettable turnover is inevitable and expected, when too many of those losses start stacking up, the entire employee experience can topple over like dominoes. The impact of employee turnover—particularly regrettable turnover—can be felt throughout a company, from dips in productivity to wounded […]Continue reading